frequently asked questions
My account & my order
To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. It’s recommended to order a size larger if you want a relaxed look and feel.
- Once you’re done, click the ‘Add To Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing Forstreets account or simply continue as a ‘New User’ and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- You’ll receive another email with tracking ID and shipping information once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
- We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 5-12 business days depending on where you live.
- All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
- As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
- For any other assistance/issues you can write to us at firstname.lastname@example.org, and we’ll help sort things out.
- To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
- Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again with the tracking ID and shipping information via email and SMS.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end – with reasons and the revised shipping and delivery timelines.
- If there are any other issues/delays that come up, write to us at email@example.com, we will see what we can do to help.
Yes, we absolutely do. You can email us with your order and design details at firstname.lastname@example.org. We’ll also try and work out a discount for you, depending on the quantity of your order.
You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
- There are absolutely NO hidden charges for any of our products – what you see is what you pay.
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at email@example.com.
- Shipping Charges – Forstreets provides FREE shipping to anywhere in India.
- COD Charges – A charge of Rs. 50 will be applied on orders if COD is chosen as the payment option.
- All our products are inclusive of taxes, you will not be charged extra for taxes.
SHIPPING AND TRACKING
- Orders in India are typically delivered in 5-12 business days. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
- Please Note: Due to the ongoing pandemic, our courier partners are working with limited staff. Delivery of your orders may be delayed by up to 15 days.
Forstreets provides FREE shipping to anywhere in India.
You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.
For prepaid orders, if our courier partners are unable to deliver the order and they send it back to us, your refund will be rolled back to your bank account and will be reflected within 10 business days of receipt of the product(s) at our warehouse.
Our courier partner will attempt the delivery 3 times. You can let them know a convenient time to deliver the product.
- Customers can return their order within 14 days after an order has been delivered.
- In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
- Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product – send us the order number, item’s name and number, a description of the fault, clear images of the defect at firstname.lastname@example.org and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided into your bank account and reflected within 10 business days.
- If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can email us on email@example.com.
- Gift cards/vouchers are non-refundable.
Your return request may be declined due to the following reasons
- Original tags are removed from the product
- Product is stained, damaged or torn
- Product is used or washed
- Free products or accessories along with the original products are missing
- You can only apply for a Return from your Forstreets account. Login to your account and go the ‘My Orders’ section. Click on ‘View/Edit Order Details’ for the respective order.
- Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us.
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
- Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
- You can courier the product(s) to the address mentioned below:
Forstreets – Qikink, No 13A1, TTP Mill Road, Saminathapuram, Anuppurpalayam (PO), Periyar colony, Tirupur, TN – 641652, India.
- On receiving the product at the warehouse, your money will be credited to your bank account and reflected within 10 business days.
PLEASE NOTE: We request that you do not use Professional Private Couriers for self return as they are expensive, not reliable and the package will not be accepted at the warehouse. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
We are unable to offer exchange for products at this time. If you’re not satisfied with your order, please return and place a fresh order.
- Orders that have not been shipped can be cancelled by logging into your Forstreets account, clicking ‘Orders’ and then ‘Cancel Order’.
- If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please email us on firstname.lastname@example.org and we will see if we can work it out for you.
- If prepaid, the money will be rolled back to your bank account and reflected within 10 business days.
- Returns – Once the product has been received by us at the warehouse, the product amount will be credited back to your bank account and will reflect within 10 business days.
- Cancellations – If the order is cancelled before being shipped, the refund will be credited to your bank account and will reflect within 10 business days. Order cannot be cancelled once shipped.
- Defective/Damaged in transit – Once confirmed by the Customer Experience Team the refund will be credited to your bank account and will reflect within 10 business days.
- Wrong/Missing products – We can either ship out the product(s) (if available in stock at the time) or refund into the bank account.
- We update our customers via email once we initiate the refund procedure.
- Bank refunds will take 10 business days to reflect.
No. You will only receive the exact amount paid for the product.
No. These are one time charges and are non-refundable.